Trace and Access advise and recommendation

Hi guys

long story short, had a leak which was fixed broken water waste pipe loss adjuster used a restoration company who pumped the water out only to find more still coming in, (under the house) Adjuster now asked me to find a company and get the trace and access done and then send them the report and invoice for reimbursement I wanted to ask if this is normal practice? My policy includes trace and access cover

Secondly I’d like a recommendation from you good folk as i don;t fancy having…

Trace and Access advise and recommendation